Where are your products manufactured? A. Most (if not all) our espresso machines are manufactured in Milan , Italy. Some of our cookware and other items are manufactured in the USA.Are they guaranteed? A. All of our products are warranted by the manufacturers.What is your return policy? A. We have a return policy , see the Policies page for details.Are orders secure? A. Yes. We use PayPal to collect credit card orders. PayPal is one of the most trusted collection services for internet businesses. We also offer other methodsof payment if you are unsure about paying online.Is there a sales tax? A. Only if you live in the state of Virginia. A 4.5% sales tax is added to your purchase.How do I contact you? A. You may call us at 1-540-980-7527 or Email at customerservice@gourmetcoffeeandkitchen.com We will reply within 24-48 hours.How do you ship? A. We use FedEx for most Gensaco products. Most other products are shipped UPS. Most large commercial machines ship FedEx. We do not recieve your payment for 3-4 days after you complete your order. Please allow for this much time before we ship your item. How do I order if I have trouble on the site? A. You may call us at 1-540-980-7527 or order by email customerservice@gourmetcoffeeandkitchen.com also see methods of payment.How do I know my order has been shipped? A. When you leave an email address when you place your order , we will contact you when your order is shipped.
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